Service Disruption for Physical Library Zoom Telephones

Incident Report for UCSB Library

Resolved

This incident has been resolved.

Posted Nov 13, 2024 - 10:23 PST

Investigating

The physical Library Zoom telephone service have been unavailable from 2:45 PM on Tuesday 2024-11-12.

The ITS Infrastructure team was first notified of the service disruption at 8:45 AM on Wednesday 2024-11-13. The ITS Infrastructure team and Library IT Support have worked together to resolve the issue, as of 10:15 AM on Wednesday 2024-11-13.

The root cause has been determined to be an unpowered interface connection on a Library remote domain controller. The interface was not powered back on during the migration of the domain controller to the INFR Core IT virtual environment, which was conducted at 2:45 PM on Tuesday 2024-11-12.

Posted Nov 13, 2024 - 10:23 PST

This incident affected: Network Services (Physical Network Infrastructure).