All Systems Operational
Uptime over the past 90 days. View historical uptime.
Library Website ? Operational
90 days ago
100.0 % uptime
Today
Unified Resource Management systems Operational
90 days ago
100.0 % uptime
Today
Alma Production Environment Operational
90 days ago
100.0 % uptime
Today
Primo Production Environment Operational
90 days ago
100.0 % uptime
Today
Alma Sandbox Environment Operational
90 days ago
100.0 % uptime
Today
Primo Sandbox Environment Operational
90 days ago
100.0 % uptime
Today
Self Checkouts Operational
90 days ago
100.0 % uptime
Today
Alma Email to Print Service ? Operational
90 days ago
100.0 % uptime
Today
Aerial Photography Catalog Operational
90 days ago
95.02 % uptime
Today
Alexandria Digital Research Library ? Operational
90 days ago
100.0 % uptime
Today
Confluence Wiki ? Operational
90 days ago
100.0 % uptime
Today
Course Reserves (Ares) ? Operational
90 days ago
100.0 % uptime
Today
Cylinders Audio Archive ? Operational
90 days ago
100.0 % uptime
Today
Discography of American Historical Recordings Operational
90 days ago
97.51 % uptime
Today
American Discography Project (ADP) ? Operational
90 days ago
95.02 % uptime
Today
FileMaker Server Operational
90 days ago
100.0 % uptime
Today
Exhibitions Spotlight ? Operational
90 days ago
99.97 % uptime
Today
File Shares Operational
90 days ago
98.3 % uptime
Today
U Drive Operational
90 days ago
100.0 % uptime
Today
WinShares Server Operational
90 days ago
100.0 % uptime
Today
SVMWINDOWS Shares Operational
90 days ago
94.91 % uptime
Today
Geodata Operational
90 days ago
100.0 % uptime
Today
GeoBlacklight Geodata Portal ? Operational
90 days ago
100.0 % uptime
Today
GeoServer ? Operational
90 days ago
100.0 % uptime
Today
Jira Issue & Project Tracking ? Operational
90 days ago
100.0 % uptime
Today
Campus Jira/Confluence Cloud Operational
90 days ago
99.93 % uptime
Today
Jira Software Administration Operational
90 days ago
100.0 % uptime
Today
Jira Software Authentication and User Management Operational
90 days ago
99.98 % uptime
Today
Jira Software Search Operational
90 days ago
100.0 % uptime
Today
Jira Software Mobile Operational
90 days ago
100.0 % uptime
Today
Jira Software Create and edit Operational
90 days ago
99.99 % uptime
Today
Jira Software Viewing content Operational
90 days ago
99.93 % uptime
Today
Confluence Administration Operational
90 days ago
99.9 % uptime
Today
Confluence Authentication and User Management Operational
90 days ago
99.88 % uptime
Today
Confluence Comments Operational
90 days ago
99.9 % uptime
Today
Confluence Create and Edit Operational
90 days ago
99.9 % uptime
Today
Confluence iOS App Operational
90 days ago
99.9 % uptime
Today
Confluence Android App Operational
90 days ago
99.9 % uptime
Today
Confluence Search Operational
90 days ago
99.9 % uptime
Today
Confluence View Content Operational
90 days ago
99.89 % uptime
Today
Network Services Operational
90 days ago
100.0 % uptime
Today
Library VPN Service ? Operational
90 days ago
100.0 % uptime
Today
Remote Desktop Gateway ? Operational
90 days ago
100.0 % uptime
Today
Physical Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Network Access Control Service ? Operational
90 days ago
100.0 % uptime
Today
Library Wireless Service ? Operational
90 days ago
100.0 % uptime
Today
Public Announcement Service ? Operational
90 days ago
100.0 % uptime
Today
Secret Server ? Operational
90 days ago
100.0 % uptime
Today
Library Cloud Services Operational
90 days ago
100.0 % uptime
Today
Azure Lab Services - Collaboratory ? Operational
90 days ago
100.0 % uptime
Today
Library Identity and Access Systems Operational
90 days ago
100.0 % uptime
Today
Password Reset service ? Operational
90 days ago
100.0 % uptime
Today
Windows Login Services ? Operational
90 days ago
100.0 % uptime
Today
Library Core Infrastructure and Internal Services Operational
90 days ago
98.98 % uptime
Today
Sendmail SMTP Relay ? Operational
90 days ago
100.0 % uptime
Today
vSphere Virtualization Stack Operational
90 days ago
100.0 % uptime
Today
pfSense Wireless Gateway ? Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
NetApp Storage Array Operational
90 days ago
94.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Alma Monthly Release May 5, 2024 01:00-02:00 PDT
Ex Libris is applying the monthly release to Alma.

Alma will not be available during this time.
Posted on Dec 12, 2023 - 15:45 PST
Alma Monthly Update May 12, 2024 01:00-02:00 PDT
Ex Libris is applying a monthly update to the most recent release.

Alma will not be available during this time.
Posted on Dec 12, 2023 - 15:45 PST
Alma Monthly Release Jun 2, 2024 01:00-02:00 PDT
Ex Libris is applying the monthly release to Alma.

Alma will not be available during this time.
Posted on Dec 12, 2023 - 15:46 PST
Alma Monthly Release Jul 7, 2024 01:00-02:00 PDT
Ex Libris is applying the monthly release to Alma.

Alma will not be available during this time.
Posted on Dec 12, 2023 - 15:47 PST
Alma Monthly Release Aug 4, 2024 01:00-02:00 PDT
Ex Libris is applying the monthly release to Alma.

Alma will not be available during this time.
Posted on Dec 12, 2023 - 15:47 PST
Alma Monthly Update Aug 11, 2024 01:00-02:00 PDT
Ex Libris is applying a monthly update to the most recent release.

Alma will not be available during this time.
Posted on Dec 12, 2023 - 15:48 PST
Alma Monthly Release Sep 1, 2024 01:00-02:00 PDT
Ex Libris is applying the monthly release to Alma.

Alma will not be available during this time.
Posted on Dec 12, 2023 - 15:49 PST
Alma Monthly Release Oct 6, 2024 01:00-02:00 PDT
Ex Libris is applying the monthly release to Alma.

Alma will not be available during this time.
Posted on Dec 12, 2023 - 15:49 PST
Alma Monthly Release Nov 3, 2024 01:00-02:00 PST
Ex Libris is applying the monthly release to Alma.

Alma will not be available during this time.
Posted on Dec 12, 2023 - 15:50 PST
Alma Monthly Update Nov 10, 2024 01:00-02:00 PST
Ex Libris is applying a monthly update to the most recent release.

Alma will not be available during this time.
Posted on Dec 12, 2023 - 15:50 PST
Alma Monthly Release Dec 1, 2024 01:00-02:00 PST
Ex Libris is applying the monthly release to Alma.

Alma will not be available during this time.
Posted on Dec 12, 2023 - 15:52 PST
Past Incidents
May 3, 2024

No incidents reported today.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024
Alexadria Downloads Failing
Resolved - this service degradation was related to mitigation efforts for the ongoing NetApp infrastructure issues. we identified the source and resolved the issue.
some follow up work is being planned
Apr 30, 08:49 PDT
Investigating - Downloads of PDF and image objects from ADRL are failing with server side (500) errors. We're investigating the issue.
Apr 29, 22:07 PDT
Apr 29, 2024
Library Storage Outage
Resolved - The ITS Infrastructure unit has stabilized the system, and shares have remained available since 4/19. However, the equipment is near the end of its viability, and therefore efforts are ongoing to transition data to a more resilient structure. More information will be provided.

This incident is now considered resolved.
Apr 29, 13:49 PDT
Monitoring - We have continued efforts to stabilize the storage situation with the Library NetApp. We anticipate that most shares will remain online as we work on a parallel effort to move the affected shares. All shares remain available.
Apr 18, 17:09 PDT
Update - Overnight we received alerts that the library NetApp and the shares are unavailable. IT is investigating.
Apr 17, 07:20 PDT
Update - The work on 2024-04-15 to replace the failed controller was generally a success. During the effort, additional drives failed, which affected a single file share (that had been migrated to AWS and is slated for decommission). We are waiting for the next steps from NetApp to bring the failed drives back online.
Apr 16, 10:45 PDT
Update - From 5PM on Saturday 2024-04-13, the our support field engineers and the ITS Infrastructure team will conduct the replacement of the failed controller on the NetApp storage appliance. The maintenance will take several hours to complete, and there may be intermittent outages to the previously outlined services during this process.
Apr 12, 16:27 PDT
Update - At this time, most services have been restored, however performance is still degraded due to the hardware appliance performing consistency checks. Additionally, plans are being drawn up to replace a failed controller and more information will be shared as it is available.
Apr 11, 09:37 PDT
Update - We continue to experience degraded services for the items previously identified. ITS is working to continue troubleshooting the issue, and the support vendor has been updated. Replacement hardware is due to be delivered this morning.
Apr 9, 08:12 PDT
Update - There are additional issues that have been identified with the Library storage system. We continue to experience degraded services for the items previously identified. ITS is working to continue troubleshooting the issue, and the support vendor has been updated.
Apr 8, 21:13 PDT
Identified - The issue has been identified. Services are starting to be restored; however, the storage is still in a degraded state. IT is continuing to work on the issue.
Apr 8, 11:11 PDT
Investigating - ITS has been working on an incident for library storage which is impacting multiple services including, but not limited to:

Various file shares in svmwindows.library.ucsb.edu and library\dfsroot
Public Machines
adp.library.ucsb.edu
victorledgers.library.ucsb.edu
cemaweb.library.ucsb.edu

ITS is engaged with support venders to help resolve the storage issues.
Apr 8, 10:11 PDT
Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

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